Why does online reputation for health care matter?

  • The star rating system is the #1 factor used by patients to judge a provider or health care facility
  • More than 90 percent of patients read online reviews to help determine their health care decisions
  • Approximately 50 percent of patients search up to two weeks before even scheduling an appointment
  • Roughly 40 percent of patients and referring physicians form an opinion by reading one to three reviews
  • Patients determine relevancy if a review has been written within one month
  • About 13 percent of patients and referring physicians consider using a health care provider that has only a one- or two-star rating